Request account deletion
You can request deletion of your Akidni account and associated data by email. You do not need to install the app or sign in to submit a request.
No email app? Send an email yourself to hello@akidni.com with the subject “Akidni account deletion request”.
What to include
- Say that you want to delete your Akidni account and its associated data.
- Include the phone number registered with Akidni so support can locate your account.
- Support verifies ownership before processing. If you lost access to your phone or passkey, explain this; support will review safe verification options.
Never send a passkey, OTP, password, wallet key, full card details or private wallet items. Opening this page or an email does not send a request or erase any data.
Account and wallet data
Your request covers the account profile, authentication/device records, wallet records, encrypted files and recoverable wallet backups associated with that account. Save any copies you need before requesting deletion. Deletion cannot recover lost wallet keys and does not remove copies you previously exported to your own device or another provider.
Review, retention and confirmation
This is a support-managed process, not an automatic deletion button. Support must confirm receipt, verify ownership and explain the proposed removal, any legal or security retention, and when retained records or infrastructure backup copies will be removed. Case status alone is not proof of completed erasure.
There is no published fixed completion or backup-retention deadline yet. Ask support for the applicable schedule before confirming irreversible removal. Refer to the privacy policy for the current retention explanation.